This website is the property of the company NOUS & PANAME in its entirety, as well as all rights related. Reproduction in whole or in part, is prohibited without the express and prior authorization of NOUS & PANAME.



The client acknowledges having read before taking the order of terms and conditions of sales which is mentioned on this screen and declare expressly accepted. Present terms and conditions of sales govern contractual relations between Nous & Paname and its clients. It will prevail on other conditions appearing in other documents unless in case of preliminary exemption by Nous & Paname.


The current terms and conditions of sales can be modified at any moment by Nous & Paname without notice. The terms relevant during a command are the ones in order at this moment.


Nous & Paname  confirms the client’s order by his mail address. The sale will be conclude at the date of the agreement from Nous & Paname for the payment. This term is in order for online commands paid by credit card or at the time of the receive of a bank transfer or check. Nous & Paname reserves the rights to refuse or cancel any order with a costumer if there is a disagreement on a past command payment.



Price is mentioned in Euros on the website.


Price mentioned on product description doesn’t includes taxes transports.


Price specified on order confirmation is the final price, which includes every taxes, VAT for countries of EEC and France, product price, handling, transport, packaging, insurance, and commissioning fees. Some countries outside the European Union may be subject to additional charges (duties, taxes) upon reception depending on the legislation of their country.


The products are payable on the day of the order.


Payment process:


  • By credit card. Mercanet makes you the possibility to paid by a bank service of the BNP in a secured way. Your credit card number is redirected to bank servers and your payment is directly done to a bank.


The order will by automatically canceled and the costumer informed by mail in the case that banks servers has declined the agreement. Nous & Paname puts in place a verification procedure and can ask for complementary informations to make sure that the costumer is the owner of the credit card.


  • By Paypal payment


Each delay in payment leads to the enforceability of interest according to one and a half of the legal interest rate.


  • By check


Payable to the society Nous & Paname and send at 10 rue Penthièvre 75008 Paris France. The order will by officially confirmed once the check cashing.


  • By bank transfer


BNP Paris Opera – SAS NOUS & PANAME – IBAN FR7630004007990001076989060.




The customer is entitled to reimbursement of the French VAT corresponding to the product (s) ordered (s) if its in accordance to the conditions required for a tax refund.

Nous & Paname reserves the right to refuse any request for tax refund that are not in accordance with the conditions specified in these terms and conditions, as well as those requested by the customs services.

Any request related to tax refund and / or intra-community VAT must be made after invoicing of the product (s) referred to.

If the customer resides outside the European Union and TOM, that the purchased product is exported outside France, that the invoice is addressed to your address of residence and that you wish to benefit from a tax refund, you can carry out a demand of sales slip.
The price calculated and mentioned on the invoice is  all taxes included. Goods that may be zero-rated will be those that you have purchased for your personal needs on retail purchase with tourist purposes and that you warrant export. Moreover, the amount of your purchases must be upper or equal than € 175.00 (excluding taxes) excluding postage and / or service offers and / or promotional offers.

The customer must make a request for an export sales slip from our services, by email, phone or mail.

He must provide certain supporting documents before Nous & Paname deliver the tax-free form : a legible double-sided copy of an identity document (passport, residence card, identity card, etc …), certificate of honor and a proof of domicile abroad.

Following the study of these receipts, an export sales slip with a barcode identifier will be edited and sent to the customer by mail.
After having your voucher stamped by Customs (PABLO terminal or Customs stamp), justifying the export within 3 months after the purchase and production of all the required documents, Nous & Paname will be able to return you by bank transfer , the amount of VAT due on the product (s) concerned. The delay in processing this refund will vary between four (4) and six (6) weeks upon receipt of your complete file.

In case of non-compliance with the conditions and / or formalities that may change, we may be led to refuse the issuance of the tax list.

The offers of services and / or promotional that we are likely to propose, as well as the contributions to the shipping costs will not benefit from any tax refund.

If you are an entity subject to VAT in another EU Member State and you use the products purchased for the purposes of your taxable activity, you should be able to recover VAT charged by Nous & Paname subject to compliance with the conditions laid down by the relevant European VAT Directives.

Residents of European states will be charged by French VAT unless they have indicated previously to Nous & Paname, the issuance of the invoice their intra-community VAT number.

In all the hypotheses discussed, this description assumes that the product is actually sent to the residential address of the buyer.



By express agreement, and in accordance with the legal provisions of May 12, 1980, the ordered products remain the property of Nous & Paname until the full payment of the customer. In case of non-fulfillment of its obligations, whatever the cause, Nous & Paname will be entitled to demand the immediate return of the products to the customer.




All deadlines announced on the Nous & Paname website are in working days (excluding Saturdays, Sundays and public holidays). Each product sheet indicates :


–  The availability in stock of the product : the indication “in stock” corresponds to the stock at the time of the order.

–  An availability period: the availability period corresponds to the supply period in stock at Nous & Paname. This period is communicated by the supplier and / or the manufacturer of the product and varies according to the type of product.

– The words “Available soon”: the product is temporarily unavailable from our suppliers.



Orders are processed, prepared and shipped within 24/72 hours (indicative time) from:


  • The reception of the product by Nous & Paname, concerning products in availability,
  • The validation of the payment by the customer when it is realized by credit card on line or the reception of the payments made by check or bank transfer, concerning products in stock at the time of this validation or reception
  • The reception of the products by Nous & Paname, when these actually become available from the supplier, with regard to pre-order products.


Generally, orders are processed after validation of payment when they are paid online by credit card or receipt by Nous & Paname of the settlement when the customer has chosen a payment by transfer or check. The indications “in stock” and periods of availability are likely to vary between the date of the order and, as the case, the date of validation of the payment by credit card or the date of reception of the transfer or the check. Availability times are also subject to change at the initiative of the supplier and / or the manufacturer.


In such cases periods of availability will be those in effect at the time of validation of payment by credit card or at the time of receipt of the transfer or check.


In case of unavailability of products at our suppliers:


Final unavailability : Nous & Paname undertakes to offer the customer replacement items or to refund the missing items, without delays and no longer than 30 days in accordance with the provisions of article L121-20-3 of the Consumer code.

Temporary unavailability: Nous & Paname informs the customer of the upcoming availability date. Then the customer has the possibility to maintain his order with these new deadlines or to cancel it. In the latter case, Nous & Paname undertakes to refund the missing items without delay and at the latest, in the 30 days in accordance to the provisions of Article L121-20-3 of the Consumer Code. Shipments to DOM-TOM must wait for the agreement to be carried in the hold.



The delivery of orders is carried out by independent contractors of the company Nous & Paname and in the delay announced by these service providers. Delay announced by these service providers are usually 48-72h for deliveries in France.


To report at Nous & Paname any difficulty related to the delivery, the customer has a free online order tracking, accessible via the details of the order, as well as a telephone number to reach the customer advisors : 06 82 32 98 60.


Times indicated are indicative times, corresponding to the average time of treatment and delivery. Nous & Paname cannot be held responsible for the consequences due to a delay of routing.


Nous & Paname is committed to ensuring that orders are delivered within 30 days from the confirmation of the payment by credit card online or receipt of payment by bank transfer or check. The carrier undertakes by contract with Nous & Paname, to deliver the order to the address that the buyer provided to Nous & Paname.


Moreover for deliveries outside metropolitan France, the customer agrees to pay all taxes due to the importation of products, customs duty, value added tax, and all other taxes. All orders from Nous & Paname are intended for the personal use of the customers. Customers or recipients of the products are prohibited of any partial or total resale of the products Nous & Paname.


In Metropolitan France, delivery will be made by La Poste. In the countries of the EEC, deliveries are made by La Poste colissimo Europe or Chronopost following the choice of the customer. Deliveries outside the EEC are made by international postal services or Chronopost according to the customer’s choice.


Whatever the address of delivery it is done on the time slot provided with the customer by the direct delivery of the product to the intended recipient, or in case of absence, to another person authorized for this purpose by the customer. In the absence of any recipient, a notice of passage is left at the delivery address. Any costs of new presentations are on the responsibility of the customer. The customer is required to check the condition of the products upon receipt. In case of damage, he must mentions his reservations on the delivery note, and reiterate with the carrier by registered letter with acknowledgment of receipt within three (3) days of delivery in accordance to the provisions of Article L. 133-3 of the French Commercial Code. He must also inform Nous & Paname by a registered letter with acknowledgment of any transport damage within eight (8) days of receipt. No complains will be accepted in case of non-compliance with these formalities.


Nous & Paname will, in any case, be released from its obligation to deliver in case of:


Occurrence of a case of major force such as war, riot, fire, strikes, accidents and the impossibility of being supplied,


Non-performance by the customer of any of its obligations (payment of the price, accuracy of the information communicated by the customer such as the delivery address …)


Any returns should be notify and accepted by Nous & Paname. The costumer will get a return number. They should all be addressed to :


19 route de la Borde

78110 Le Vesinet


Without a prior agreement, a number of retractation or in case of another address than the one above, the product will be return to the costumer at his expenses. Returned products must have their initial packaging.

The costumer benefits of the legal warranty of hidden defects  (Art.1626 and following of the Civil Code).  If the buyer can prove the hidden defect, the seller must legally repair the consequences (art. 1641 and followings of the Civil Code ).


Are excluded of any guarantee :


Wrong use and/or intensive use of products by the costumer.


Damages caused by outdoor event (lightning, water damage.. )


No return, exchange or refund could not be done on personalized products or products made on demand.


The return is on the costumer charges. While Nous & Paname did not received the return, it is under the costumer’s responsibility. We recommend to take an insurance for the shipment.


Return costs are the responsibility of Nous & Paname if the delivered product is different than the ordered product or if it is damage.


Nous & Paname could not accept the delivery paid by the costumer at the reception.


Information given on the site, photographs, product sheets, prices … are an indication. Nous & Paname strives to ensure the accuracy of the information presented on the site. If some errors are introduced, the will be fortuitous and rectified as soon as possible. The responsibility of Nous & Paname cannot be blamed for simple errors or omissions that may have persisted despite all the precautions taken in the presentation of the products. It is the same for possible modifications of products decided by manufacturers.

In accordance with texts in force, Nous & Paname is not responsible for the inexecution or the bad execution of the contract which would be imputable either to the consumer, to the insurmountable and unpredictable fact of a third party to the contract or to a case of force major.




In accordance with the provisions of Articles L.121-20 and following of the Consumer Code, the customer has 14 days from the date of delivery to return the product in its original packaging for replacement or refund. The return will only be accepted if the product has not been unpacked / used. Protective covers, cards and labels must also be returned.

There will be no return, exchange or refund on custom products or made on request.

Any return must imperatively be preceded by the attribution of a number of retraction obtained with the Nous & Paname and returned to the following address:

Nous & Paname, 19 rue de la Borde, 78110 Le Vésinet, FRANCE

Otherwise the package will be refused. The refund will be made within 30 days of the date on which the customer exercised his right of withdrawal (Article L121-20-1 of the Consumer Code).


The personal information relating to the customer is essential for the processing and delivery of orders, the establishment of invoices and guarantee contracts. The lack of information leads to the non-validation of the order. In accordance with the law “Informatique et Libertés”, the processing of personal information relating to customers has been declared to the Commission Nationale Informatique et Libertés (CNIL).

The customer has (Article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete his datas. Otherwise, Nous & Paname undertakes to not communicate the details of its customers to a third party.


In accordance with the provisions of the law No. 98-536 of 1 July 1998, transposing in the Intellectual Property Code Directive 96/9 / EC of 11 March 1996 on the legal protection of databases, Nous & Paname is producer and owner of all or part of the databases composing this site. By accessing this site, the customer acknowledges that the data component is legally protected, and, in accordance with the provisions of the Act of 1 July 1998 supra, prohibits including extract, reuse, store, reproduce, represent or keep, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or part qualitatively or quantitatively substantial, of the contents of the databases appearing on the site to which it accedes.



This contract is subject to French law.


Any complaint or request for information will be made:

By email at



Nous & Paname – 831 242 862 00017 (Paris)

10 rue de Penthièvre

75008 Paris